Commitment to Customer Satisfaction
At QB Data Services, we are committed to providing reliable, efficient, and high-quality technical and data-related support services. However, we understand that exceptional situations may arise where a refund request is justified. This Refund Policy explains the terms, eligibility, and procedures for requesting a refund for our services.
1. General Refund Terms
All purchases made on qbdataservices.net are considered final. Refunds are only applicable under specific circumstances as outlined below.
- All sales are non-refundable once the service has been rendered.
- A refund will only be issued if our team fails to resolve the primary issue after multiple troubleshooting attempts.
- Refund requests must be submitted within 15 days from the date of transaction.
2. Eligibility for Refunds
A refund may be approved under the following situations:
✅ Service Not Rendered: If the purchased service was not provided due to a technical issue or internal system failure.
✅ Unresolved Primary Issue: If our technical experts are unable to fix the main issue for which the service was purchased.
✅ Duplicate Charge: If a customer was mistakenly charged twice for the same service.
🚫 Refunds will NOT be issued if:
- The issue has been successfully resolved or an alternative fix was provided.
- The customer fails to meet technical prerequisites (e.g., no internet connection, incompatible system).
- The customer decides not to proceed after service activation.
- The refund request is made after 15 days of purchase.
- The service was delivered as agreed within the defined scope.
3. Refund Request Process
To request a refund, customers must follow the steps below:
1️⃣ Send a written request via email to support@qbdataservices.net containing:
- Full Name
- Business Name (if applicable)
- Date of Purchase
- Transaction Amount
- Last Four Digits of the Card Used
- Reason for Refund Request
2️⃣ Our support team will review the details and may contact you for clarification.
3️⃣ Once approved, refunds will be processed within 7-10 business days to the original payment method used.
4. Processing Time and Method
- Approved refunds will be credited to the same payment method used during purchase.
- The actual time of credit may vary depending on your bank’s policies.
5. Chargebacks and Disputes
- Filing a chargeback or payment dispute without following our internal refund process may result in denial of the claim.
- QB Data Services reserves the right to dispute chargebacks if the service was successfully delivered or used.
6. Contact for Refund Assistance
If you have any questions or concerns regarding refunds, please reach out to our support team:
📧 Email: support@qbdataservices.net
🌐 Website: www.qbdataservices.net